Frequently Asked Questions (FAQ)

Orders & Customization

Q: How do I place an order?

 A: You can order directly from our website by selecting a design from our collection or requesting a custom design via our. https://www.beaniesole.com/pages/customize-your-sneakers

Q: Can I request a fully custom design?

 A: Yes! You can submit your design concept via our [Customization Form] (link), and we’ll review it before finalizing.

Q: Can I send my own sneakers for customization?

 A: Yes! We accept brand-new, unworn sneakers for custom painting. Check out our [Bring Your Own Sneakers] (link) section for details.

Q: Can I request copyrighted characters or brand logos?

 A: We do not paint brand logos, but we do create anime and character-based designs because, like you, we’re fans of the culture!

Why Choose Beanie & Sole?

Q: What makes Beanie & Sole different?

 A: We blend premium craftsmanship with affordability, ensuring that you get high-quality, hand-painted sneakers that reflect your individuality—without an overpriced tag.

Q: Are your sneakers durable?

 A: Yes! We use Angelus leather paints, known for their flexibility, water resistance, and long-lasting finish. With proper care, our custom sneakers can last years without cracking or fading.

Q: Do you follow trends or create unique designs?

 A: Both! We stay ahead of global sneaker trends while offering one-of-a-kind, hand-painted sneakers that can’t be found anywhere else.

Pricing & Payment
Q: What is the price range for custom sneakers?

A: Our prices range from ₹6,000 to ₹12,000, depending on design complexity. If you send your own sneakers, customization starts at ₹2,500.

Q: How do I pay for my order?

 A: We accept UPI, debit/credit cards, and net banking. Full payment is required before we begin customization.

Shipping & Delivery
Q: How long does it take to receive my order?

 A: Custom sneakers take 2-3 weeks to complete, depending on the design. Once ready, shipping takes 3-7 days within India.

Q: Do you offer international shipping?

 A: Not at the moment, but we’re working on it! Stay tuned for updates.

Q: How can I track my order?

 A: Once shipped, we’ll send you a tracking link via email or WhatsApp.

Returns & Refunds
Q: Do you accept returns or refunds?

 A: Since each pair is custom-made, we do not accept returns or refunds unless there is a sizing issue or a defect from our side.

Q: What if my sneakers don’t fit?

 A: If there’s a sizing issue, we’ll help you with an exchange for the same design. Contact us within 48 hours of receiving your order.

Durability & Care
Q: Will the paint crack or fade over time?

 A: We use premium Angelus leather paints, which are flexible, water-resistant, and designed to last. However, longevity depends on how the sneakers are worn and cared for.

Q: Are the sneakers waterproof?

 A: They are water-resistant but not waterproof. Avoid soaking them in water for long-lasting results.

Q: How do I clean my custom sneakers?

 A: Wipe them with a damp cloth and mild soap. Avoid harsh chemicals or machine washing.

Other Questions
Q: Can I get a discount?

 A: We don’t offer discounts on custom work, but keep an eye out for special promotions on our website and Instagram