Frequently Asked Questions (FAQ)

Orders & Customization

Q: How do I place an order?

A: You can order directly from our website by selecting a pre-designed sneaker or requesting a fully custom design via our [Customize].

Q: Can I request a fully custom design?

Yes! Share your design idea using our [Customize]. You can also upload images or references for inspiration.

Q: Can I request copyrighted characters or brand logos?

A: We don’t paint official brand logos. However, we do create anime, sports, and pop-culture inspired designs as fan art. These are original hand-painted interpretations, not licensed merchandise.

Authenticity & Trust 

Q: Are your sneakers authentic?

A: Yes. We only customize 100% authentic sneakers purchased from authorized retailers. We never use replicas or fakes.

Q: Are you affiliated with Nike, Comet, or anime companies?

A: No. Beanie & Sole is an independent customization brand. We are not affiliated, endorsed, or sponsored by Nike, Adidas, or any anime/pop culture companies.

Q: How do I know the sneakers are genuine?

A: Every sneaker comes in its original brand box (Nike/Adidas/etc.) with size label, barcode, and QR code intact. Customers can verify authenticity by scanning the QR code inside the sneaker. We add our own Beanie & Sole thank-you card, custom butter paper wrapping, and a sticker seal inside the box.

Pricing & Payment 
Q: What is the price range for custom sneakers?

A: Prices range from ₹6,000 to ₹12,000 depending on complexity. Basic customization starts at ₹2,500.

Q: Do you charge extra for add-ons?

A: Yes. Special finishes like glow-in-the-dark, metallic textures, or waterproof coating have additional costs. Check out our Breakdown page to know more

Q: How do I pay?

A: We currently accept UPI, debit/credit cards, and net banking. Full payment is required before customization begins.

Shipping & Delivery
Q: How long does it take to receive my order?

 A: Custom sneakers take 2-3 weeks to complete, depending on the design. Once ready, shipping takes 3-7 days within India.

Q: Do you offer international shipping?

A: Not right now — we’re working on it.

Q: How can I track my order?

 A: Once shipped, we’ll send you a tracking link via email or WhatsApp.

Returns & Refunds
Q: Do you accept returns or refunds?

A: Since each sneaker is hand-painted and made-to-order, we do not accept returns or refunds except in case of wrong product or defects/damage. Contact us within 48 hours of delivery.

Q: What if my sneakers don’t fit?

A: If there’s a sizing problem, please visit our Beanie & Sole sizing chart before placing an order.

Durability & Care
Q: Will the paint crack or fade?

A: We use premium Angelus leather paints, which are flexible, water-resistant, and designed to last. However, longevity depends on how the sneakers are worn and cared for. With proper care, our custom sneakers can last for years without cracking or fading.

Q: Are the sneakers waterproof?

A: The paint is water-resistant but not 100% waterproof. Avoid soaking them.

Q: How do I clean my custom sneakers?
  • Wipe with a soft damp cloth & mild soap. 
  • Avoid machine wash and harsh scrubbing. 
  • Do not scratch or peel painted sections. 
Q: Will paint on the midsole or outsole last?

A: Midsole/outsole paint  is decorative and may fade with wear. You can request to keep these parts unpainted.

Inspiration & Pop Culture Designs
Q: What about anime/sports/pop culture-inspired artwork?

A: These are created as inspired fan art, not official collaborations. Each design is an artistic interpretation, celebrating sneaker culture and individuality.

Q: Can you paint team logos or anime characters exactly?

A: We don’t replicate brand logos, but we do create designs inspired by anime, sports, and cultural themes — customized to your preferences.

Why Choose Beanie & Sole?
Q: What makes Beanie & Sole different?

 A: We blend premium craftsmanship with affordability, ensuring that you get high-quality, hand-painted sneakers that reflect your individuality—without an overpriced tag.

Q: Do you follow trends or create unique designs?

 A: Both! We stay ahead of global sneaker trends while offering one-of-a-kind, hand-painted sneakers that can’t be found anywhere else.